Question 1

Where can I find reviews about Hubble?

Accepted Answer

Look no further - visit our Contact Lens product category page to see what customers have to say about Hubble's affordable daily contact lenses! You can also learn more about our products by visiting the Hubble Resources Library for additional information, support and comprehensive eye care tips.

Question 2

How does my contact lens subscription work?

Accepted Answer

Our online contact lens subscription makes it super easy for you to get affordable daily contact lenses delivered right to your door—right when you need them. If you’re a new contact lens customer, you’ll pay just $1 (plus any applicable sales tax) for your first 10 pairs of Hubble affordable daily contact lenses. Upon signing up, you will pick your preferred prescription contact lens refill cadence – the frequency with which you’d like to receive more eye contacts. Set it for contacts every 4 weeks, 6, weeks, 8 weeks—whatever works for you. After that, we’ll pack, prep and ship fresh affordable daily contacts based on your timing preferences. We charge your card on file each time your daily contact lenses are shipped, and you can cancel your prescription contacts subscription any time— right up until we ship your contact lenses and charge your card for the month.

Question 3

I don't wear contact lenses every day. Can I change the frequency of my shipments?

Accepted Answer

Yes! We here at Hubble designed our Member Portal to allow YOU to easily manage the delivery cadence of your contact lenses. Get affordable daily contact lenses every month, every six weeks, or whatever works for you. You can even select a specific date when you’d like us to ship your contacts. When we say personalized just for you, we mean it.

Question 4

Will my contact lens subscription just stop when my prescription expires?

Accepted Answer

It depends. If you would like to renew your contact lens prescription online, we can refer you to an online vision test. We also may reach out to your eye care provider, which will help us determine whether we can continue your contact lens subscription. In addition, you can also provide us with a copy of your updated prescription for contact lenses or reach out to us at help@hubblecontacts.com. If you do not provide us with a copy of your contact lens prescription, there is a chance that you may order and receive contact lenses other than those you were prescribed.

Question 5

What is your return policy for Hubble?

Accepted Answer

Love it or we’ll cover it—that’s Hubble looking out for you! You can return any unopened boxes of contact lenses or frames, for any reason, within 14 days of receipt to receive a full refund. Additionally, you may exchange your contact lenses or glasses at no cost within 14 days of receipt if you have opened the box and found that they are different from what you ordered or are defective. The fastest way to initiate your return or exchange with Hubble is to contact us via chat or phone at +1-844-334-1640 to request a prepaid mailing label. You have 14 days to drop off your return at the shipping carrier before the mailing label is voided.

Question 6

After the starter pack, when will my regular refill orders ship?

Accepted Answer

Your regular affordable daily contacts shipments will ship at least 10 days after your initial $1 contact lenses starter pack order is placed. It takes us a few days to contact your doctor, so online orders for contacts placed on Fridays and over the weekend will not ship until the following week.

Question 7

What happens if my contact lens prescription changes?

Accepted Answer

If your prescription for contact lenses changes, let us know! We’ll communicate with your provider to see if we can update your subscription for affordable daily contact lenses.

Question 8

Can I change my subscription with Hubble? How?

Accepted Answer

Yes! You are in control. We’ve made it super easy to make changes to your subscription of affordable daily contact lenses with Hubble, adjust the frequency of shipments, update your shipping address, and more—all from your Member Portal. Or, if you need help, contact our team via phone at +1-844-334-1640, chat, or by email at help@hubblecontacts.com.

Question 9

Can I cancel my Hubble subscription?

Accepted Answer

Aw, we hate to see you go. Remember: you can always delay upcoming shipments of your affordable daily contact lenses or change your delivery cadence fright from your member portal. Yes, you can cancel your Hubble Contacts subscription at any time. The easiest way to cancel your Hubble Contacts subscription is through your online Member Portal. You can also cancel by chatting with a customer service agent or calling us at +1-844-334-1640. We’re available between 9 AM and 9 PM ET, seven days a week (excluding federal holidays).

Question 10

Where does Hubble contacts ship to?

Accepted Answer

We currently ship prescription contact lenses to the U.S. and its territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.

Question 11

How long will it take for my order to arrive?

Accepted Answer

Hubble uses USPS Standard Economy Shipping for regular shipments of prescription daily contact lenses, frames, and accessories, which generally takes between 5-10 business days. However, shipments to areas outside the continental United States may take longer. Note that it may take a little longer for your $1 dollar contacts starter pack to arrive because our team contacts your doctor to dot the i’s and cross the t’s with your contact lens prescription. We’ll keep you updated via email on the status. At any time, for any order, customers can see their order status and tracking in our online Member Portal.

Question 12

What is the cost of shipping?

Accepted Answer

The Hubble $1 contact lens starter pack includes free shipping. After that, we charge $3 for shipping and handling (plus any applicable sales tax) on each contact lens delivery. All glasses, sunglasses, and accessories include free shipping.

Question 13

Can I change the shipping method once my order has shipped?

Accepted Answer

No. You cannot modify the shipping method. Please note: we do not offer expedited shipping options.

Question 14

What forms of payment does Hubble accept?

Accepted Answer

Hubble accepts all major credit and debit cards. We also accept FSA or HSA payments (see below).

Question 15

Does Hublle accept vision care insurance as payment?

Accepted Answer

Unfortunately, Hubble doesn't work with insurance providers directly, but you can download your invoices from your Member Portal to apply for reimbursement from your insurance provider.

Question 16

How do I get a receipt to submit to my vision care insurance provider?

Accepted Answer

You can download your receipt for your online contact lenses order from your Member Portal, contact us via chat or email us at help@hubblecontacts.com and we'll send you an invoice for your insurance provider.

Question 17

Can I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my prescription contact lenses?

Accepted Answer

Yes! If your FSA or HSA card is affiliated with a major credit card, you can use it to make prescription contact lens purchases online at Hubble.

Question 18

Will I be charged sales tax?

Accepted Answer

We must apply state and local sales taxes to your Hubble contact lens subscription payments. The sales tax amount will depend on your current ZIP code and your Hubble subscription plan. You will see the added sales tax at checkout.

Question 19

Can Hubble help me find a medical professional to make an appointment for a contact lens fitting?

Accepted Answer

Yes, our Doctor Locator can match you with a doctor in your area. As an FYI, if you find a doctor through Hubble, please know that they do not receive any compensation from Hubble and will only prescribe Hubble contact lenses for you if they’re a match for you. Please refer to this page for more information about the doctors in your area.

Question 20

If I go to one of your recommended doctors, do I have to pay for my appointment?

Accepted Answer

Yes. Like any doctor visit, you are responsible for the cost of your appointment. However, many of these doctors accept vision insurance (assuming you have appropriate coverage).

Question 21

Do I need a contact lens prescription to place an order online?

Accepted Answer

Yes, all online orders require a valid contact lens prescription from a doctor, including your name; the date of contact lens prescription expiration; the prescriber's name; and, for the contact lenses themselves, power, base curve, manufacturer, diameter, and material. All parts of your contact lens prescription must match the prescription contact lenses you ordered.

Question 22

Can I order contact lenses online if I don't have a physical copy of my prescription?

Accepted Answer

Yes, you can still place an order online for affordable daily contact lenses from Hubble if you don’t have a copy of your prescription. If you know your prescription for contact lenses info (check the side of your contact lens box for your current Rx) you can provide it to us during the checkout process, along with the name of your eye care provider or clinic. We will reach out to your eye care provider. If you do not provide us with a copy of your prescription, you may order and receive contact lenses other than those you were prescribed since we rely on information from you and your eye care provider to complete your order.

Question 23

Can I use a prescription from a doctor outside the U.S.?

Accepted Answer

At this time, Hubble cannot honor prescriptions from doctors outside the U.S.

Question 24

Where are Hubble contact lenses made?

Accepted Answer

Our lenses are made by our partner, St. Shine, in their state-of-the-art manufacturing facility in Taipei, Taiwan.

Question 25

Do Hubble prescription disposable contact lenses have ultraviolet (UV) filters?

Accepted Answer

Yes, all of Hubble’s daily contact lenses have UV filters.

Question 26

What power ranges in daily prescription contact lenses does Hubble offer?

Accepted Answer

Hubble currently offers contact lenses with powers ranging from -0.50 to -12.00 and +0.5 to +6.00.

Question 27

Does Hubble sell Multifocal/Bifocal contact lenses?

Accepted Answer

Hubble does not currently not sell multifocal/bifocal contact lenses. However, you can shop hundreds of products from our sister site ContactsCart

Question 28

Does Hubble sell bi-weekly or monthly contact lenses?

Accepted Answer

Hubble only sells daily contact lenses because wearing a new pair of contact lenses every day is the safest and most comfortable way to wear prescription contacts.

Question 29

Does Hubble carry colored contact lenses?

Accepted Answer

Unfortunately, Hubble does not carry colored contact lenses.

Question 30

Are Hubble contact lenses FDA approved?

Accepted Answer

Yes, Hubble contact lenses have been FDA approved for sale in the US for over a decade. We've sold over 400,000,000 prescription contact lenses!

Question 31

What are Hubble affordable disposable daily contact lenses made of?

Accepted Answer

Our lenses are made of methafilcon-A hydrogel material, which possesses a 55% water content. They offer UV protection and feature a thin edge for comfort.

Question 32

How do I log in to the Hubble Member Portal?

Accepted Answer

You can access our customer member portal at https://www.hubblecontacts.com/login/. Use your Hubble login credentials to track your order, adjust your subscription or shipment frequency, change your shipment address and more. You can also activate your account or reset your password via the member portal login page.

Question 33

Does Hubble sell prescription contact lenses for people with astigmatism (toric lenses)?

Accepted Answer

Hubble does not currently sell daily contact lenses to individuals with astigmatism. If you have astigmatism and are interested in Hubble Contacts, we recommend you talk about it with your eye care provider. For patients with astigmatism, you can shop hundreds of products from our sister site ContactsCart.

Question 34

I still need assistance, how can I speak with someone about my order?

Accepted Answer

Our Hubble customer service team is ready to help you with anything regarding your online contact lens, glasses, or accessory order with Hubble, via phone, email or chat. Feel free to give us a call at 1-844-334-1640, 7 days a week, from 9am - 9pm Eastern Time. You can also chat with us now for immediate service (look for the blue icon at the bottom right of your screen) or shoot us an email at help@hubblecontacts.com

Question 35

Can teenagers wear Hubble prescription daily contact lenses?

Accepted Answer

Our lenses are approved for use for anyone age 18+, who has a valid prescription.

Question 36

Can I use water or contact lens solution to clean or store my Hubble prescription daily contact lenses?

Accepted Answer

No! Hubble contact lenses are daily lenses, designed for individual use. Please do not attempt to wear them for more than one day.

Question 37

How do I place a frames order on Hubble?

Accepted Answer

Once you’ve selected your frames, you'll enter your prescription (if you're ordering prescription glasses) and select your preferred lens type. Hubble will take it from there— customizing your prescription glasses and shipping them directly to you. There are over 20 styles to choose from—so it may be hard to pick just one!

Question 38

How are Hubble glasses so affordable?

Accepted Answer

Hubble cuts out the middleman: we design many of our glasses in-house and sell them directly to consumers (i.e. you). We also have strong partnerships with exceptional manufacturers who can accommodate our priority of keeping prices low and quality high.

Question 39

Can I order multiple pairs of glasses with different prescriptions from HubbleContacts.com?

Accepted Answer

Yes, absolutely! You can add as many pairs of glasses (and sunglasses) to your cart before checking out.

Question 40

How long will it take for my glasses to arrive from Hubble? Can I check the status of my order?

Accepted Answer

Almost all orders from Hubble are delivered within 7-14 business days—depending on the complexity of your prescription. Once your order has shipped, you'll be sent a shipping confirmation email with a tracking link. You can also view order status in your member portal.

FAQs

For Contacts

How do I log in to the Hubble Member Portal?

Where can I find reviews about Hubble?

I still need assistance, how can I speak with someone about my order?