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FAQs

Have questions? We're here to help.

  • General
  • How do I log in to the Hubble Member Portal?

    You can access our customer member portal HERE. Use your Hubble login credentials to track your order, adjust your subscription or shipment frequency, change your shipment address and more. You can also activate your account or reset your password via the member portal login page.

    Where can I find reviews about Hubble?

    Look no further - visit our Contact Lens product page to see what customers have to say about Hubble! You can also learn more about our products by visiting the Hubble Resources Library for additional information, support and comprehensive eye care tips.

    I still need assistance, how can I speak with someone about my order?

    Our customer service team is ready to help you with anything regarding your order with Hubble, via phone, email or chat. Feel free to give us a call at 1-844-334-1640, 7 days a week, from 9am - 9pm Eastern Time. You can also chat with us now for immediate service (look for the blue icon at the bottom right of your screen) or shoot us an email at help@hubblecontacts.com

  • Subscription
  • How does my subscription work?

    Our subscription makes it super easy for you to get contact lenses delivered right to your door—right when you need them.

    If you’re a new customer, you’ll pay just $1 (plus $3.99 for shipping and handling, and any applicable sales tax) for your first 15 pairs of Hubble contact lenses. Upon signing up, you will pick your preferred refill cadence – the frequency with which you’d like to receive more contacts. Set it for every 4 weeks, 6, weeks, 8 weeks—whatever works for you. After that, we’ll pack, prep and ship fresh daily contacts based on your timing preferences.

    We charge your card on file each time your lenses are shipped, and you can cancel your subscription any time— right up until we ship your lenses and charge your card for the month.

    I don't wear contact lenses every day. Can I change the frequency of my shipments?

    Yes! We designed our Member Portal to allow YOU to easily manage your delivery cadence. Get them every month, every six weeks, or whatever works for you. You can even select a specific date when you’d like us to ship your contacts. When we say personalized just for you, we mean it.

    Will my subscription just stop when my prescription expires?

    It depends. If you would like to renew your prescription online, we can refer you to an online vision test. We also may reach out to your eye care provider, which will help us determine whether we can continue your subscription. In addition, you can also provide us with a copy of your updated prescription or reach out to us at help@hubblecontacts.com.
    If you do not provide us with a copy of your prescription, there is a chance that you may order and receive contact lenses other than those you were prescribed.

    What is your return policy?

    Love it or we’ll cover it—that’s us looking out for you! You can return any unopened boxes of contact lenses or frames, for any reason, within 14 days of receipt to receive a full refund.

    Additionally, you may exchange your contact lenses or glasses at no cost within 14 days of receipt if you have opened the box and found that they are different from what you ordered or are defective.

    Your return must include all of the contact lens boxes that you received in the shipment. For example, if you signed up to receive three months of contact lenses per order, then your return must include all three months' worth of contact lenses.

    The fastest way to initiate your return or exchange is to contact us via chat or phone at +1-844-334-1640 to request a prepaid mailing label. You have 14 days to drop off your return at the shipping carrier before the mailing label is voided.

    After the starter pack, when will my regular refill orders ship?

    Your regular contacts shipments will ship at least 16 days after your initial $1 starter pack order is placed. It takes us a few days to contact your doctor, so orders placed on Fridays and over the weekend will not ship until the following week.

    What happens if my prescription changes?

    If your prescription changes, let us know! We’ll communicate with your provider to see if we can update your subscription.

    Can I change my subscription? How?

    Yes! You are in control. We’ve made it super easy to make changes to your subscription, adjust the frequency of shipments, update your shipping address, and more—all from your Member Portal.

    Or, if you need help, contact our team via phone at +1-844-334-1640, chat or by email at help@hubblecontacts.com.

    Can I cancel my subscription?

    Aw, we hate to see you go. Remember: you can always delay upcoming shipments or change your delivery cadence fright from your member portal.

    Yes, you can cancel your subscription at any time. The easiest way to cancel your Hubble Contacts subscription is through your online Member Portal. You can also cancel by chatting with a customer service agent or calling us at +1-844-334-1640. We’re available between 9 AM and 9 PM ET, seven days a week (excluding federal holidays).

  • Shipping
  • Where do you ship?

    We currently ship to the U.S. and its territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.

    How long will it take for my order to arrive?

    We use USPS Standard Economy Shipping for regular shipments, which generally takes between 5-10 business days. However, shipments to areas outside the continental United States may take longer.

    Note that it may take a little longer for your starter pack to arrive because our team contacts your doctor to dot the i’s and cross the t’s with your prescription. We’ll keep you updated via email on the status.

    At any time, for any order, customers can see their order status and tracking in our online Member Portal.

    What is the cost of shipping?

    We charge $3.99 for shipping and handling (plus any applicable sales tax) on each contact lens delivery.

    Can I change the shipping method once my order has shipped?

    No. You cannot modify the shipping method. Please note: we do not offer expedited shipping options.

  • Payment
  • What forms of payment do you accept?

    We accept all major credit and debit cards. We also accept FSA or HSA payments (see below).

    Do you accept vision care insurance as payment?

    Unfortunately, we don't work with insurance providers directly, but you can download your invoices from your Member Portal to apply for reimbursement from your insurance provider.

    How do I get a receipt to submit to my vision care insurance provider?

    You can download it from your Member Portal, contact us via chat or email us at help@hubblecontacts.com and we'll send you an invoice for your insurance provider.

    Can I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my lenses?

    Yes! If your FSA or HSA card is affiliated with a major credit card, you can use it to make lens purchases.

    Will I be charged sales tax?

    We must apply state and local sales taxes to your Hubble subscription payments. The sales tax amount will depend on your current ZIP code and your Hubble subscription plan. You will see the added sales tax at checkout.

  • Finding A Doctor
  • Can Hubble help me find a medical professional to make an appointment for a contact lens fitting?

    Yes, our Doctor Locator can match you with a doctor in your area.

    As an FYI, if you find a doctor through Hubble, please know that they do not receive any compensation from Hubble and will only prescribe Hubble contact lenses for you if they’re a match for you. Please refer to this page for more information about the doctors in your area.

    If I go to one of your recommended doctors, do I have to pay for my appointment?

    Yes. Like any doctor visit, you are responsible for the cost of your appointment. However, many of these doctors accept vision insurance (assuming you have appropriate coverage).

  • Prescriptions
  • Do I need a contact lens prescription to place an order?

    Yes, all orders require a valid prescription from a doctor, including your name; the date of prescription expiration; the prescriber's name; and, for the lenses themselves, power, base curve, manufacturer, diameter, and material. All parts of your prescription must match the lenses you ordered.

    Can I order if I don't have a physical copy of my prescription?

    Yes, you can still place an order if you don’t have a copy of your prescription. If you know your prescription info (check the side of your contact lens box for your current Rx) you can provide it to us during the checkout process, along with the name of your eye care provider or clinic. We will reach out to your eye care provider.

    If you do not provide us with a copy of your prescription, you may order and receive contact lenses other than those you were prescribed since we rely on info from you and your eye care provider to complete your order.

    Can I use a prescription from a doctor outside the U.S.?

    At this time, we cannot honor prescriptions from doctors outside the U.S.

    What happens if my prescription changes?

    If your prescription changes (or even if you entered it incorrectly), feel free to reach out to us. We’ll also connect with your eye care provider to see if we can continue your subscription.

    Remember to update your prescription before we send out your next order! Once your package is shipped, you'll need to pay for a replacement box if you later find out you need a new prescription.

  • Hubble Contact Lenses